; Dover Rent All Tents & Events | Frequently Asked Questions
35 Commerce Way, Suite 180
Dover, DE 19904
(302) 739-0860

 


Frequently Asked Questions - Click on the "Plan Your Event" tab for more helpful hints!

Q. Do I need an appointment to visit the Showroom and see the rentals in person?
A. Due to COVID precautions, we do require an appointment to visit our Showroom. With an appointment, our team can offer you their undividied attention! Call us to schedule one, Monday through Friday, 9am-4pm!
 
Q. What geographical areas does Dover Tents & Events serve?
A. We serve the entire Delmarva Peninsula (Delaware & Eastern Shore Maryland), Pennsylvania and into New Jersey! With sister companies located in Avondale, PA & Mechanicsburg, PA - we are set up to conveniently service the tri-state area and more! Call us for information on delivery fee to your area!
 
Q. How does Dover Tents & Events keep their tents clean?
A. Being one of the few companies in the Mid Atlantic region with a commercial tent washer, we are able to keep our tents in pristine wedding condition! The first step of our cleaning process involves hand washing the tent top, followed by using our commercial washer, and finally using our unique pulley system to hoist the tents in the air to dry properly.
 
Q. How do I know what size tent I will need?
A. With decades of experience, our tent rental team will customize your tent size based on the square footage calculation for the inventory (tables, chairs, dance floor, stage, etc.) you would like underneath of your tent. Based on our calculation, we are able to suggest the best tent size to comfortably house your event!
 
Q. How far in advance should I lock in my reservation?
A. It is always ideal to plan a few months in advance for smaller table/chair/linen rentals; but to guarantee the inventory you need and want is available for larger tented events or weddings - we suggest booking at least 8-12 months in advance. Because of our geographical area, we are particularly busy during the months of May/June and September/October - due to those months providing the most ideal "outdoor event weather". If your event is during our peak months, we recommend reserving your order as soon as you establish your event date and have a general idea of what you will need.
 
Q. How do I reserve my rental price quote?
A. When you are ready to reserve your order, call our office at (302)-739-0860 or email your Sales contact to ensure the availability of all rentals. This is also a great opportunity to go over pricing, pick up or delivery instructions, and answer any other questions or concerns! Dover Tents and Events asks for a signed copy of your rental contract returned via fax or email, a 1/3 down payment of the total rental cost, as well as a refundable security deposit.
 
Q. Can I make changes to my contract once it is reserved?
A. We understand the event planning process is just that, a process! And decisions are bound to adjust! Once you reserve a rental order, you are still able to make some adjustments as needed, based on our inventory availability. For example, you are not penalized for changing your mind on your chair style or linen color! Items rented based on pending weather such as sidewalls for your tent, tent heaters, fans, etc. may be adjusted the week of your event (generally 24 to 48 hrs prior to scheduled delivery) with no cancellation fee. Some exceptions apply, so always ask our team!
 
Q. What is damage waiver?
A. The damage waiver is a non-refundable fee that is recommended by the American Rental Association to protect the client from post-rental accidental damage replacement fees. The damage waiver does not cover missing items.
 
Q. What is your delivery fee?
A. Delivery fees are based on distance from our warehouse. After-hour fees may apply for a delivery or pick up outside of normal Monday-Friday 9am-4pm business hours. Contact us for your quote!
 
Q. When do you deliver and pick up?
A. Typically, we will deliver the Wednesday, Thursday, or Friday prior to your event. With pick up on the Monday or Tuesday following. We know some venues have specific delivery and pickup requirements - we can schedule those accordingly! Unfortunately with so many moving parts (traffic, delays on a job site, or other unforeseen circumstances) we cannot guarantee an exact delivery time down to the minute. The week prior to your event we are happy to let you know a day for pick up and delivery, along with a before 12 or after 12, time frame!
 
Q. Do I need to be on site for delivery and pick up?
A. We do recommend someone be on site to check in the rentals, but it is not required. The customer does not have to be present on delivery or pick up if the rentals have a secure place for drop off and/or pick up! For tent installations, if the client has approved a marked overview for the tent location - they do not have to be on site either. The exception to this, would be properties with private underground utilities in or around the staking area.
 
Q. Does Dover Tents and Events set up and take down their tents?
A. With the exception of our Customer Pick Up Party Packages, the labor of a tent install/takedown is already factored into the cost of the tent! This also applies to any lighting, dance floors, or staging, rented through us!
 
Q. Do you set up the tables and chairs too?
A. For an additional fee, Dover Tents and Events can set up/takedown all of your tables and chairs according to your CAD design. Otherwise - the tables and chairs will be left stacked under the tent for the client to place.
 
Q. Do we need to wash all of our china, flatware, and glassware after use?
A. To avoid additional cleaning charges: all china, flatware, and glassware should be rinsed and re-racked after use. Any inventory with special cleaning and care instructions will have a copy of those available for you or your caterer.
 
Q. Can I see full size linen in person to make my selection?
A. Yes! Our linens our sub-leased and we can order full size samples with advanced notice and a scheduled Showroom appointment. If you have any centerpieces or table top d├ęcor you want to coordinate with your linens - bring them to your appointment and we can set up a table!
 
Q. What if I have an emergency with my rental(s)?
A. If an emergency concerning your rentals arises during normal business hours, call our office number for immediate assistance. If it is "after hours" you can still call our office number and obtain the best number to reach someone for help!